Returns, Refunds & Exchange

Inspect before you pay

If you chose cash on delivery, you open and check your parcel before paying, so most issues are caught right at the door. If something is not right, you can simply decline the delivery and pay nothing.

Damaged or incorrect items

If a bag arrives faulty, or is not the piece you ordered, we will replace it or refund it, whichever you prefer. Contact us within 7 days of delivery with your order number and a photo of the item so we can sort it out quickly.

What is covered

Returns cover genuine manufacturing faults, damage in transit and a wrong item being sent. Because every parcel can be opened and inspected before payment, we do not offer returns for a simple change of mind.

We cannot accept a return for an item that has been used, altered or damaged after delivery.

How to request a return or refund

Message us on WhatsApp at +92 330 2196322 or email info@elixirbags.pk with your order number (it starts with ELX) and a photo of the item. We reply within 1 working day and will tell you whether to send the item back or keep it.

How long a refund takes

Once we approve your refund, we send it to your bank within 2 working days. Card refunds then take a further 7 to 10 working days to appear on your statement, which is your bank's processing time and is not something we can speed up.

Refunds always go back to the original payment method. A card payment is refunded to the same card, and we cannot send it to a different card or account. If you paid cash on delivery and are owed a refund, we transfer it to a bank account of your choosing within the same timeframe.

What we refund

For a faulty, damaged or incorrect item, we refund the full amount you paid, including the delivery charge. For an order cancelled before dispatch, we refund the full amount including delivery.

Return shipping

If the item is faulty, damaged or the wrong piece, we cover the return courier charge and the cost of sending the replacement. Where a return is arranged for any other agreed reason, the return courier charge is paid by the customer.