Shipping, Delivery & Cancellation

Where we deliver

We deliver across Pakistan through our courier partners. We do not currently ship outside Pakistan, and all orders are for delivery within the country only.

Delivery time

Orders arrive within 3 to 5 working days after we confirm them. Deliveries to remote areas can take a little longer, and we will let you know if that is the case.

Working days do not include Sundays or public holidays. Delays caused by weather, courier disruption or events outside our control are not something we can promise around, but we will keep you informed.

Delivery charge

A flat Rs 300 anywhere in Pakistan, added at checkout. Orders of Rs 6,000 or more ship free.

Order confirmation

After you place an order, we call or message you on WhatsApp to confirm it before dispatch. This keeps every delivery accurate and on track. If we cannot reach you after several attempts, we may cancel the order and refund any payment in full.

Tracking your parcel

Once your order ships, we share the courier tracking details with you on WhatsApp so you always know where your parcel is.

Cancelling an order

You can cancel any order free of charge before it is dispatched. Message us on WhatsApp or email us with your order number and we will stop it.

If you paid online, a cancellation before dispatch is refunded in full, including delivery. We send the refund to your bank within 2 working days of cancelling, and it reaches your account within 7 to 10 working days after that.

Once a parcel has been handed to the courier it can no longer be cancelled, but you can still decline it at the door or ask for an exchange under our returns policy.

Cancellations by us

Occasionally we may have to cancel an order, for example if a piece sells out before we can dispatch it or we cannot verify the delivery address. If that happens we tell you why and refund anything you have paid in full.