Help & policies
Track Your Order
Know where your parcel is, every step of the way.
Last updated July 2026
After you order
We call or message you on WhatsApp to confirm your order before it ships. This is your first update, usually within a day of ordering.
Once it ships
We share your courier tracking number on WhatsApp so you can follow your parcel all the way to your door.
Need an update?
Message us on WhatsApp any time with your order number (it starts with ELX) and we will tell you exactly where your order is.